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Akeni Help Desk Assistant Enterprise IM
License:Demo; $799.00 to buy
File Size:10.6MB
Limitations:Free to try
Last Update:2005-07-07
System Requirements:Pentium 266 or better
Akeni Help Desk Assistant Akeni Enterprise IM

Akeni Help Desk Assistant Enterprise IM Description

Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.


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